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Product how-to · Loop A #4

Atmosphere Sky: Change Filters & Register in the App

Need to change an Atmosphere Sky™ filter or register the unit? This guide covers filter indicator lights, high-level replacement steps from Amway’s Owner’s Guide, app registration for warranty, and where to order official replacement filters on Amway.com.

Disclosure: Independent Amway™ Business Owner — Johan Nilsson, US IBO #6638846. Not an employee of Amway. Amway is a trademark of Amway Corp. This site is not an official Amway website.

One decision for this page: replace the indicated filter and/or complete app (or online) registration so warranty timing stays on track.

Soft shop CTA (order the filter first if you need one)

Order official Atmosphere Sky™ replacements from Amway (tracked links):

Confirm fit on the Amway product page before checkout. Delivery limits follow Amway’s live product pages.

Filter indicators (when to clean vs order vs replace)

Per Amway’s Atmosphere Sky™ Help Desk / Atmosphere Support:

The filter replacement indicator lights on the display panel are usually green. The filter replacement indicator lights show the Pre-Filter, HEPA filter, and carbon filter from left-to-right. If the Pre-Filter light turns amber that indicates it needs to be cleaned. If the HEPA filter light turns amber, this indicates you should order a new filter. If you do so at this time, by the time the light turns red, you will have your new filter and can register and replace it right away. Make sure to register your new filter to ensure you are receiving your additional limited warranty protection. Anytime you replace the carbon or HEPA filter, it is recommended that you vacuum your Pre-Filter.

Monitor Carbon and HEPA filters via the Atmosphere Connect™ app or the unit display (Amway Help Desk / Support).

No medical, disease, cure, or air-health claims here—use only unaltered Amway Claim Sources for performance language.

Warranty note (unit + filter registration)

Per Amway Atmosphere Sky™ Help Desk / Support:

Registering your unit online or via mobile device will activate your unit’s original two-year limited warranty. As your Atmosphere Sky™ unit filters the air in your home, it will alert you when your filters need to be replaced. If you purchase, install and register the new filters within 90 days of when you are alerted, then you continue your warranty protection for up to 5 years.

Amway also requires registering replacement filters within 90 days of purchase (Help Desk three-step process below). Prefer live Help Desk / market warranty materials for current terms.

Register the unit (app or online)

Help Desk high-level flow:

  1. Download / open the app Amway names for your market (Atmosphere Connect™ or Amway™ Healthy Home may appear in Amway materials—use your registration label or Help Desk).
  2. Pair or follow in-app prompts for your Atmosphere Sky™ unit.
  3. Hit the Register icon.

You may also register online by entering the number on the sticker inside the unit (Help Desk). Some Amway materials also use the 2D code inside the unit—follow your registration label or the Help Desk.

Official hubs: Atmosphere Sky™ Help Desk · Atmosphere Support

What you need before a filter change

  1. Genuine replacement: HEPA Item #120540 and/or Carbon (Odor) Item #120541—confirm on Amway.com.
  2. Owner’s Guide or Help Desk how-to / demo video.
  3. Ability to power off and unplug; a clear work surface (Amway notes carbon dust may stain clothing, furniture, or carpeting).
  4. Plan to register the new filter in the app after install.

Safety (Owner’s Guide): Power off and unplug before opening the front shield / changing filters.

High-level replacement steps (Owner’s Guide)

Match each action to your Owner’s Guide / Help Desk video—do not force parts. Summarized from Amway’s Atmosphere Sky™ Owner’s Guide US/CA:

Pre-Filter (clean when amber)

Turn off and unplug; remove front shield; remove pre-filter; thoroughly vacuum the entire filter; reinstall; replace shield. Reset the pre-filter indicator as your guide/app directs.

HEPA filter (order at amber; replace when red)

  1. Power off and unplug.
  2. Remove front shield (fingertips under upper edge; gently pull up to disengage—Amway notes a snap—then lift off).
  3. Disengage the lock at the top of the HEPA Filter; remove Pre-Filter/HEPA.
  4. Lift Pre-Filter from the tabs at the top of the screen; set aside (you may vacuum it now).
  5. Unpack the new HEPA Filter.
  6. Install new HEPA; reengage the lock.
  7. Reattach Pre-Filter (slots to HEPA tabs).
  8. Replace front shield (magnets + soft snap per guide).
  9. Plug in.
  10. Per Owner’s Guide: HEPA monitor light automatically changes from red to green.

Carbon (odor) filter

  1. Power off and unplug; remove front shield.
  2. Disengage HEPA lock; set Pre-Filter/HEPA aside.
  3. Remove Carbon Filter. Note (Owner’s Guide): Do not let carbon particles stain clothing, furniture, or carpeting.
  4. Unpack new Carbon Filter; reinstall. Note (Owner’s Guide): angled edge fits on the lower left inside the unit.
  5. Reinstall Pre-Filter/HEPA and lock; replace front shield; plug in.
  6. Per Owner’s Guide: Carbon monitor light automatically changes from red to green.

If anything feels stuck, stop and use Amway’s Help Desk / Customer Care.

Register the new filter in the app

Per Amway Help Desk / Atmosphere Support:

  1. Open your Atmosphere™ Connect app
  2. Place new filter in the unit
  3. A message will pop-up with the option to register your new filter, and hit Register

Complete registration within Amway’s 90-day window. Prefer the live Help Desk video if app UI differs.

Shop CTA (inline)

Troubleshooting

Symptom What to try first
Pre-Filter amber Vacuum Pre-Filter per Owner’s Guide; reset indicator via display/app.
HEPA/Carbon amber Order #120540 / #120541 so stock arrives before red.
HEPA/Carbon red Replace per guide; confirm green after plug-in; register in app.
Light did not reset Re-seat filter and lock; retry Register pop-up; contact Atmosphere support.

For unit-specific warranty or parts issues, use Amway Atmosphere Help Desk / Support / Customer Care.

Footer shop + disclosure

Independent Amway™ Business Owner — Johan Nilsson, US IBO #6638846. Not an employee of Amway. Amway is a trademark of Amway Corp. This site is not an official Amway website.

Sources (official)

  1. Amway — Atmosphere Sky™ Help Desk
  2. Amway — Atmosphere Support Center
  3. Amway — Atmosphere Sky™ Owner’s Guide (US/CA PDF)
  4. Amway US — HEPA Filter · #120540
  5. Amway US — Carbon (Odor) Filter · #120541

Indicator meanings, warranty timing, and replacement steps from public Amway Atmosphere Sky Help Desk / Support / Owner’s Guide / PDP materials as of draft date 2026-09-08. If Amway updates labels, intervals, app names, or UI, prefer the live Help Desk, Support Center, app video, and your Owner’s Guide.